Posts Tagged: Mobile Conversions


22
Mar 12

Mobile Readiness Study Results Show Interesting Insights On State of Mobile Readiness

Mobile statistics infographicWith 2011 being described as the year of mobile, our first research topic for the 2012 Data Series was easily decided. Smartphone adoption is close to reaching the halfway mark. Consumers have become increasingly reliant on using their mobile devices for a number of functions including mobile shopping. This growing adoption of mobile technology is largely what motivated Mongoose Metrics to research the mobile Web landscape for mobile readiness.

The Mobile Readiness Study included in this post outlines the research method utilized and the results of the mobile study, which analyzed mobile-readiness for the QuantCast Top Million Websites.

A brief summary of those results, which show that mobile readiness is lagging is shown below:

- Only approximately nine percent of the QuantCast Top Million Websites can be classified as mobile-ready.

- The rate of mobile readiness for the top 100,000 Websites increased to 14.8%.

- Despite a much larger marketshare for Android phones (47.3%) versus iPhone (29.6%), there is a slight preference to serve mobile device specific content to iPhones. Speculation as to why this is the case could be iPhone’s longer time in the smartphone market.

- Server-side redirects and JavaScript redirects are the preferred method of delivering mobile content among high-traffic websites.

- 73% of Websites ranked in the QuantCast Top 100,000 used a URL redirect as the method of delivering mobile content

To capture the state of mobile, we also developed the infographic included in this post,  which conveys some of the data from the study as well as other sources.

If you’d like to see the Mobile Readiness Study’s raw data, let us know. Feel free to comment, and share the report and infographic with anyone interested in mobile technology and mobile marketing.

 


12
Mar 12

2012 Data Series Launches

Mongoose Metrics understands the importance of leveraging data and technology to make good business decisions. Mongoose Metrics’ 2012 Data Series was released in late February. The Data Series is a way for us to share relevant, interesting data with the industry and start a conversation with community influencers about where we are with technology development and consumption.

The Data Series will consist of a number of topics including mobile, ecommerce and social media. Each month the Data Series will publish an original data-set and then invite industry experts to analyze and comment on the data.

The data-set for mobile has been published. Search Engine Land columnist Michael Martin’s article titled “Less Than 10% of  The Web In 2012 Is Mobile Ready” presents some of the mobile data results. The Mobile Readiness Study will be released on the blog soon. Be sure to sign-up for real-time updates for the Data Series.

Interested in reviewing or writing about our research? Have an idea for a topic? Send a note to marketing@mongoosemetrics.com.


1
Nov 11

Three Key Elements You Should Know About Social + Mobile

I noticed a surprising trend while attending a local social media event a few weeks ago. There are many marketers with questions pertaining to the social and mobile marketing space. As marketers, some of us are conflicted with which social networks to dedicate our time to. We’re also curious to learn and understand where mobile marketing is headed. We can certainly make assumptions…but wouldn’t it be better to feel confident in your choices?

After some research, I have compiled three insights on the marriage of social + mobile, which are highlighted below:

1. Create Compelling Evidence That Proves Social is Working (aka Content)

One of the questions asked at the social media meeting was, “How do you convince a client that they need a Facebook page?” First, we know that in order to convince someone to do anything – you need to convince them. Creating quality content is a great way to communicate the benefits of whatever it is you’re trying to get across. Within that great content, sprinkle statistics and value targeted to your audience. People are resistant to change by nature – especially if the materials being presented to them are from 2001. Be in the know with your audience and prospects on where they’re spending time and what they like. Invest part of your day reading news articles and comments in blog posts on what is relevant to them. Keeping your content fresh, new and exciting will not only help sway an opinion – but will also demonstrate your knowledge on the subject. This content can be in a proposal you present, your own Facebook page or Twitter feed and blogs on your website.

Sometimes convincing your client to change requires you having to make that first step. Once you open those lines of communication and have reasonable data to back-up your claims, the road to transition will be smoother. Instead of just telling a client they should be social – show them why.

2. Be Where Your Clients Are

What are consumers doing on their mobile phones? The answer is – consuming content. Not just via search but with social as well. Content isn’t going away. Neither is mobile technology. According to a recent study, the number of mobile users in the U.S. who accessed a social networking or blog site has grown 37% in the past year.  In addition, half of these users are accessing social networking sites on a daily basis via their mobile phones.

Here’s some food for thought, these mobile users aren’t just looking around and logging out. They are engaging with each other and sharing content multiple times a day. Even if that content is a status update or a post to a link, they’re becoming comfortable in the social space for mobile. Why should you, as a marketer, care to know how they’re spending their time on these sites? The more comfortable and engaged your audience is on a social networking site, the more likely they’ll interact with you.  Since they’re already doing it and expanding into the mobile space, all you have to do is be there. The data speaks for itself. Millions of mobile users are reading social posts from brands and companies, sharing coupons or deals, and clicking on ads. Mobile and social are newlyweds, so integrating your current marketing efforts with this new couple can be challenging. As long as you create a social and mobile strategy that aligns with your buyer personas, you’ll quickly see the benefits.

3.  Use the Right Social Site

Today’s marketing world is full of terms like SEO, mobile sites, social marketing – but the key to walking the walk is understanding these terms. Most business aren’t sure what social networks to join, so they do as many as they can. Then they write blogs and compute keywords that might interest a few customers to their site. This is not the way to successful networking, branding or marketing.

Choosing the right approach is different for every business – not everyone benefits from the same social sites. To be successful you need to be in sync with your customer. If your customers don’t use Foursquare, don’t invest in it. It sounds simple, but it is a common misconception that having a presence on every social site is good for business. Remember the saying, “quality not quantity?” This couldn’t reign truer than in the social and mobile worlds. Social sites are tools for your marketing strategy to aid in moving your customer along in the buying process. Once you realize where your efforts have the most impact, dedicate more time and effort to those sites.

My perspective on social media is as follows: At the end of the day, it’s about keeping it simple. Don’t overload your audience with information. Make sure you’re being social and active where it makes sense for your business. Lastly, create compelling content that speaks to your buyers at specific points in the buying process. Understanding your prospect’s needs and wants is the key to creating valuable content that will get them to notice you and continue to engage with you.


7
Oct 11

Exploding Growth of Mobile Search Makes Call Tracking Essential for the Automotive Industry

Visitors to mobile auto sites grew 463% over the course of one year. The demand for mobile phone conversion solutions is critical. With the rise of mobile internet becoming the leading platform of web browsing, dealers must address this channel now or risk losing revenue.

Mobile Call Tracking Drives Conversion for Dealers

With one in seven searches happening via mobile, automotive retailers can’t afford to ignore the growing demand for mobile conversion solutions. A comScore study reported 21% of users access auto content almost every day and 48% access the content one to three times a month. Combining call tracking features with mobile conversion optimization enables marketers to engage mobile visitors, drive mobile sales conversions and help create competitive advantage. Consider the example scenario below:

Jane is looking to purchase a new car. She opens Google on her mobile browser and searches for “Used Ford Escape Dallas, Texas” This search takes her to a number of results, showing many options of used Ford vehicles being offered at various dealers in the Dallas region. She clicks on a prominent search result for John Ford Auto.

We know she is in the Options stage of the Buying Process, and we only have 9 seconds to get her attention. Using Mongoose’s Mobile Call Track technology, John Ford Auto pushes a special mobile alert to Jane 5 seconds into her visit that says, “We have your SUV, touch to call us now.” Jane clicks the mobile alert and her mobile phone populates with the number for John Ford Auto. The dealership gets the sale and Jane drives away in her Ford Escape. John Ford Auto knows that they won the sale thanks to Mongoose technology – because the conversion and phone call are recorded for easy tracking.

The Mongoose Metrics’ Mobile Call Track solution for automotive offers several powerful  features for customers that are serious about making mobile a part of their automotive marketing strategy:

  • Right Time, Right Place action triggers, which rescue visitors before they abandon your mobile website.
  • Increase & Measure Conversions – Auto dealers realize an immediate lift in mobile conversions of up to 30%– with ROI potential to increase overtime from 45 – 100%.
  • Seamless integration – Integrate with web analytics, bid management and CRM software for easy, consistent reporting.

With a growing number of searches being conducted via mobile phones, having statistics to understand the behavior of your customers is critical. The power to increase mobile conversions is yours. Are you equipped to drive more sales from your mobile site? Start now by contacting us today!


22
Feb 11

5 Ways to Improve Mobile Website Conversions

Two hundred thirty four million Americans, or 75 percent of the U.S. population, used a mobile device between September and December last year. Of these mobile users, 36.4 percent accessed the Internet from their phone via a mobile web browser. (Source: Comscore).

This information is telling of a shift in how audiences consume information. In response, marketers across the country are launching mobile versions of their websites to more effectively capture and convert this traffic to leads.

Mobile Web Browsing

Mobile browsing habits vary significantly when compared to desktop browsing due to smaller screen sizes and in some cases lack of a pointing device. According to the W3C, “mobile users are typically less interested in lengthy documents or in browsing. They are likely to have more immediate and goal-directed intentions than desktop web users.”

For this reason, mobile websites should not be miniaturized versions of desktop sites. Instead, they should be simplified versions — basic in their navigation, design and content, and tailored to audiences on the move.

Following are some suggestions for marketers planning to build a mobile website, or looking to improve the performance of an existing one.

Web Pages

The mobile version of a site does not need to be as robust as a desktop site.

Review your desktop site and identify the 3-5 main features or pages you believe mobile visitors are interested in. This may include account login, directions, contact information, basic product/service descriptions or resource content.

Next, review your web analytics to confirm your thinking. Look to see what pages your mobile audiences are visiting. Also, review what queries they are using on search engines to find your site, as well as what other sources are driving traffic.

Navigation

Now that you’ve got the pages identified, make navigating the site simple.

On the homepage, main navigation options simple to avoid scrolling when possible. Also, don’t overload users with too many navigation options.

For all other pages, offer navigation options that will help visitors get back to the homepage or top-level pages should they need to.

Content

Unlike desktop computers, mobile devices are not very conducive to reading lengthy, text-heavy pages. Make sure your content gets straight to the point, and that the most pertinent information is at the top.

Avoid large images and unnecessary design graphics that may slow the load time of the page. Mobile devices have relatively slow Internet connection. Also, it is recommended to avoid Flash because not all devices (namely iPhones) support it.

Don’t include tables because they may appear skewed, depending on the device.

Calls to Action

To improve mobile conversions, focus on optimizing calls to action.

Web forms are often cumbersome to navigate and difficult to complete on mobile phones. Make sure to only include necessary fields — when forms are too long visitors may get frustrated and abandon them.

Phone calls are becoming the primary method consumers use to interact with mobile websites. Place a phone number somewhere near the top of every page and make it easy to find. Most mobile phones have a click-to-call feature that lets users quickly dial.

Conversion Tracking and Reporting

Analytic tracking and reporting is important to continually improve conversion and site performance.

Web analytics work just the same on mobile sites as they do on desktop websites. With analytics software, marketers can begin to visualize how people arrive at the site, what they are doing there, and what types of conversions are happening.

With phone calls being the primary method consumers use to interact with mobile websites, you may also want to consider a call tracking solution to provide lead intelligence on mobile users. If you do not understand or attribute phone conversions correctly to online marketing efforts, you likely are missing 50 to 80 percent of your mobile marketing web conversions.

Download and read Mongoose Metrics’ 3-part Mobile Marketing white paper series to learn more about optimizing mobile marketing.

Have you optimized your mobile site for visitors and conversion tracking? We’d be interested to hear your experience.


2
Dec 10

Measuring Mobile Conversions — Phone Call Tracking for Mobile Marketing Attribution Analytics

Where will mobile marketing and advertising be in five to 10 years?  How will new technologies for improving user interactions change the game?  How will marketers use advanced attribution analytics to improve ROI?   You’ll find the answers to these questions as well as concrete action steps for commencing a mobile marketing strategy in the following three white papers.

Mobile Marketing for Business: An Overview — Part 1

If you don’t start understanding and implementing mobile marketing now – ahead of the curve – you might lose out on the biggest opportunity since the invention of online marketing. People don’t leave home without their mobile devices – whether it’s a smart phone, iPad or traditional cell phone. People use them 24/7, they are always on and they are never far from the owner’s attention or touch. In other words, today’s consumers are hyper-connected. This 10-page paper features the latest usage statistics, current drawbacks, examples of successful initiatives as well as a look into the future. Download Mobile Marketing for Business: An Overview — Part 1.

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Mobile Marketing Macro Trends — Part 2

How will mobile technologies change the way we live today? Mobile technologies — though they are still in infancy — are positioned to provide an incredible value to humanity by offering immediate interactions with meaningful content from anywhere on the planet. Brands, corporations, political movements, religions and any entities which depend on interacting with the masses need to understand the progression and power of mobile. Download Mobile Marketing Macro Trends — Part 2.

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Optimizing Mobile Marketing Conversions — Part 3

When it comes to Mobile Marketing, the medium is ripe for savvy marketers to engage with customers. Until now, an important piece of the puzzle hasn’t been addressed. This paper answers the questions:

1. How can you analyze and attribute a single person-to-person engagement to a specific mobile marketing effort?

2. How do you create instant feedback loops for this information so that you can react as your market and engagements change?

3. How can you integrate this actionable data into your existing business process?

Download Optimizing Mobile Marketing Conversions — Part 3

happy girl w/ phone small