Following last week’s launch of Conversation Conversion Dynamics (CCD), our speech recogntion feature, today we released a seven-page white paper to fully explain how speech recognition helps clients immediately figure out what’s happening on the phone.  “Speech Recognition for Real-Time ROI” gives readers a comprehensive overview — with examples and data — about how speech recognition technology is a game-changer for marketers who need to understand how phone calls are converting and why. 

Mongoose Metrics chief executive officer, Bradley E. Reynolds, says, “Imagine CCD as ‘Google™ for Phone Calls.’  Once the call data is recorded, searching for specific words, phrases and events across a number of variables such as date range, CSR, campaign, etc. to identify actionable improvements becomes as simple as searching for web pages indexed by Google. 

In summary, from the moment a stakeholder begins searching for you with an online search engine, social media network or traditional advertisement to the minute they hang up the phone following a conversation with your customer service representatives, Mongoose Metrics’ CCD solution records every move to reveal patterns of actions and behaviors.